Privacy Policy

Privacy Policy

Introduction

Welcome to https://water-damage-assessment-norfolk-va.ecojohns.com! We take your privacy seriously and are dedicated to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website, applications, services, and products. By using our platform, you consent to the practices described in this policy.

Scope

This privacy policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://water-damage-assessment-norfolk-va.ecojohns.com.
  2. Mobile applications and software we develop or partner with.
  3. Services offered through our platform, such as data analysis and consulting.
  4. Interactions via email, phone, text messages, social media, and other communication channels.

Please note that this policy does not extend to third-party services or platforms linked from our website, which have their own privacy policies governing user data.

Processing Activities

When you engage with us in any of the aforementioned ways, we may process the following types of personal data:

  • Account Information: Details related to your registration and account creation, including username and password.
  • Payment Information: Data necessary for processing payments, such as credit card numbers, billing addresses, and payment history.
  • Financial Information: Financial records and transaction details associated with our services.
  • Purchase Information: Items or services bought from us, including quantities, dates, and prices.
  • Mobile Device Identifiers: Unique identifiers assigned to your mobile device, such as IP addresses, mobile phone numbers, and advertising IDs.
  • Location Data: Geographic tracking information provided by your browser or device when you interact with our website.
  • Feedback: Comments, reviews, surveys, and any personal insights shared with us.
  • Social Media Information: Publicly available data from social media platforms when users engage with our content or share it.
  • Product Information: Details about the products or services you show interest in or purchase from us.

Personal Data Collection Methods

We gather personal data through various methods:

  • User Input: Directly from you when you create an account, fill out forms, or provide feedback.
  • Interactions: Through your use of our applications and websites, including browsing behavior and service interactions.
  • Automated Technologies: Cookies, web beacons, and other similar technologies to collect data about your device and usage patterns.
  • Third Parties: We may receive personal data from business partners, affiliates, or third-party service providers, who operate under their respective privacy agreements.

Cookies

We use cookies to enhance user experience and gather analytics. Cookies are small text files stored on your browser that help us remember your preferences, understand user behavior, and deliver personalized content. Our cookie policy categorizes cookies into:

  • Strictly Necessary: Essential for browsing our website and using its core features.
  • Preference: Remembering user settings and preferences to provide a customized experience.
  • Analytics: Tracking aggregate metrics to improve our services and understand usage patterns.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless required or permitted by law to keep it longer. Once the purpose is achieved or the legal retention period expires, we delete or anonymize the data to prevent direct identification.

Security Measures

To protect your personal data, we have implemented robust security measures:

  • Encryption: We use encryption for data at rest and in transit to safeguard sensitive information.
  • Secure Third-Party Processing: Engaging secure third-party service providers to process data on our behalf while adhering to strict privacy standards.
  • Access Controls: Restricting access to personal data only to authorized personnel who require it to perform their duties.

Children’s Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect or solicit personal information from minors. If you believe we have collected such information by mistake, please contact us immediately so that we can take appropriate action.

Your Rights

Depending on your jurisdiction and local data protection laws, you may have certain rights regarding your personal data, including:

  • Access to your data and its use details.
  • Request rectification if inaccurate or incomplete.
  • Erasure (right to be forgotten) under specific circumstances.
  • Restriction of processing in certain cases.
  • Right to data portability for your information.
  • Object to the processing of your data for legitimate interests.
  • Non-discrimination provisions when exercising your rights.

To exercise these rights or submit a request, please contact our Data Protection Officer at the email address provided below. We will respond within the legally required time frame.

Changes to Policy

We reserve the right to update and modify this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

If you have any questions, concerns, or requests related to privacy, data protection, or this Privacy Policy, please contact us:

  • Email: [email protected]
  • Mail: Data Protection Officer, Water Damage Assessment Norfolk VA, 12345 Main Street, Norfolk, VA 23500, USA

We value your trust and are committed to maintaining the highest standards of data protection.